Flux Footwear

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You will be charged for your order the moment your order is placed.

When will I be charged for my order?

Payment

Where do you ship?

Do you ship to PO Boxes?

Do you ship to military addresses?

When will my order ship?

When will my order arrive?

Can I modify or cancel my order after it's been placed?

How do I change my shipping address?

How can I track my order?

How will I know if my order was confirmed?

I received a damaged/missing/incorrect item - what should I do?

My package is missing, what should I do?

Where can I buy Flux?

Orders & Shipping

What is your return policy?

How do I start a return or exchange?

How should I prepare my package for a return?

When will I get my return label?

How can I track my return?

I returned my order - when will I be refunded?

When will my exchange order be processed?

Can I put multiple items from different order into the same return?

I used a discount code on my order - can I still return it?

My order is outside of the return window. What do I do next?

Can I exchange my old Adapt Trainers for the new Knit Trainer?

Returns & Exchanges

I placed an order with AfterPay/ShopPay/PayPal installments - when will I start paying my installments?

I placed an order with AfterPay/ShopPay/PayPal installments - how will I be refunded if I cancel or return my order?

What payment methods do you accept?

Why was I charged twice?

How do I pay using a gift card?

Is payment secure on your site?

What currency is available for checkout?

Is there arch support?

How do I take care of my Flux shoes?

How thick is the sole?

What is the break-in period?

Can I run in these?

Are Flux shoes ethically made?

How much do Flux shoes weigh?

Are your products waterproof?

What is Earth-Link technology?

Have you tested the conductivity of Earth-Link?

How durable are your shoes?

How does our new Knit Trainer compare to the Adapt Trainer?:

Product

How do I qualify for 20% cashback?

I signed up on the pop-up but never received my 20% off discount?

I want to use a discount code instead of the cashback offer?

Why is there a holding period to receive my cashback?

How long does it take to get my bonus gift card?

How do I use my bonus gift card?

How long does it take to get my Visa prepaid card?

Where can I use this Visa prepaid card?

Where can I find my Visa prepaid card?

Where can I check my balance and statement on my Visa prepaid card?

When I tried to use my Visa prepaid card, it was declined. What can I do?

I have a different cashback question.

Cashback

Do you have an ambassador or affiliate program?

How do I open a wholesale account?

Do you have a corporate gifting program?

Partnership Questions

How do I change my email or password?

How do I edit my addresses?

How can I subscribe to your newsletter?

How can I close/deactivate my account?

Account Questions

Do you offer gift cards?

What is the difference between a Flux gift card and Visa gift cards?

How will I receive my Flux gift card?

Gift Card Questions

When will I be charged for my order?Updated a year ago