Flux Footwear

Please email <a href="mailto:help@fluxfootwear.com">help@fluxfootwear.com</a> as soon as possible to report the issue.For damaged items, please provide photos.&#xA0;For missing items, please provide details on which item is missing. NOTE:&#xA0;Sometimes, we do ship your order in multiple packages. Please track your order <a href="https://fluxfootwear.com/a/order/track" rel="noopener noreferrer" target="_blank">HERE</a> to confirm that the item in question is indeed missing rather than unshipped.For incorrect items, please provide the following photos in your email:<ul><li>Photos of the product in the shoebox</li><li>Photos of the shoebox including the label on the outside of the box</li><li>Photos of the shipping label</li></ul>

Please email help@fluxfootwear.com as soon as possible to report the issue. For damaged items, please provide photos. For missing items, please provide details on which item is missing. NOTE: Sometimes, we do ship your order in multiple packages. Ple

I received a damaged/missing/incorrect item - what should I do?

Orders & Shipping

Where do you ship?

Do you ship to PO Boxes?

Do you ship to military addresses?

When will my order ship?

When will my order arrive?

Can I modify or cancel my order after it's been placed?

How do I change my shipping address?

How can I track my order?

How will I know if my order was confirmed?

My package is missing, what should I do?

Are there any stores near me?

Where can I buy Flux?

What is your return policy?

How do I start a return or exchange?

How should I prepare my package for a return?

When will I get my return label?

How can I track my return?

I returned my order - when will I be refunded?

When will my exchange order be processed?

Can I put multiple items from different order into the same return?

I used a discount code on my order - can I still return it?

My order is outside of the return window. What do I do next?

Returns & Exchanges

I placed an order with AfterPay/ShopPay/PayPal installments - when will I start paying my installments?

I placed an order with AfterPay/ShopPay/PayPal installments - how will I be refunded if I cancel or return my order?

What payment methods do you accept?

When will I be charged for my order?

Why was I charged twice?

How do I pay using a gift card?

Is payment secure on your site?

What currency is available for checkout?

Payment

Is there arch support?

How do I take care of my Flux shoes?

How thick is the sole?

What is the break-in period?

Can I run in these?

Are Flux shoes ethically made?

How much do Flux shoes weigh?

Are your products waterproof?

What is Earth-Link technology?

Have you tested the conductivity of Earth-Link?

How durable are your shoes?

Product

How do I qualify for 20% cashback?

I signed up on the pop-up but never received my 20% off discount?

I want to use a discount code instead of the cashback offer?

Why is there a holding period to receive my cashback?

How long does it take to get my bonus gift card?

How do I use my bonus gift card?

How long does it take to get my Visa prepaid card?

Where can I use this Visa prepaid card?

Where can I find my Visa prepaid card?

Where can I check my balance and statement on my Visa prepaid card?

When I tried to use my Visa prepaid card, it was declined. What can I do?

I have a different cashback question.

Cashback

Do you have an ambassador or affiliate program?

How do I open a wholesale account?

Do you have a corporate gifting program?

Partnership Questions

How do I change my email or password?

How do I edit my addresses?

How can I subscribe to your newsletter?

How can I close/deactivate my account?

Account Questions

Do you offer gift cards?

What is the difference between a Flux gift card and Visa gift cards?

How will I receive my Flux gift card?

Gift Card Questions

I received a damaged/missing/incorrect item - what should I do?Updated 6 months ago